Southeastern Health

Organizational Charity Policy

Our Goal

We know that paying for medical care can be difficult, particularly for patients who lack health insurance. As part of our ongoing commitment to our patients, Southeastern Health System (SHS) works hard to help them address their financial responsibilities in a way that is fair and sensitive to their circumstances. We have instituted a program designed especially to help those who find themselves in financial distress.

The Program

We provide financial counseling to help patients gain access to government sources of medical assistance, including Medicaid, CHIP (Children’s Health Insurance Program) and other state and local programs.

SEH’s charity care policy applies to uninsured patients who come to our facilities for emergency treatment. This policy provides financial relief to patients who qualify based on a comparison of their financial resources and/or income to Federal Poverty Guidelines. Specifically, for nonelective care, patients whose household financial resources and/or income is at or below 200 percent of the Federal Poverty Level receive free care.

To qualify for charity care, uninsured patients will be asked to complete a simple form ( English version and Espanõl version ) and in some instances, to provide additional income, asset and resource verification information.

We also have an uninsured discount program designed for uninsured patients who do not qualify for Medicaid, charity care, or any other discount program one of our facilities may offer, and whose household financial resources and/or income is more than 200 percent of the Federal Poverty Level. These patients will be asked to pay a portion of the billed charges after the appropriate discount from total charges is determined and applied to their bill.

We will work with our financially-challenged patients to establish an appropriate payment plan based on the amount due and the patient’s financial status. For us to offer discounts and other financial relief, please recognize that patients will be asked to cooperate with our financial counselors by providing them with essential financial information. Translation services are available.

Information regarding the policy is available, Patient Financial Services, 2600 North Elm Street, Lumberton, NC, the Southeastern Health Website and at any Physician Services Clinic.

If you have questions regarding our policy or how to apply, please call (910)-671-5047.

Charity is not considered to be a substitute for personal responsibility. Patients are expected to cooperate with SEH procedures for obtaining charity or other forms of payment or financial assistance, and to contribute to the cost of their care based on their individual ability to pay. Individuals with the financial capacity to purchase health insurance shall be encouraged to do so, as a means of assuring access to health care services, for their overall personal health, and for the protection of their individual assets.

Understanding Our Charity Care Policy

Southeastern Health is committed to providing medically necessary care to people who have healthcare needs, regardless of whether they are uninsured, underinsured, ineligible for a government program, or otherwise unable to pay. Delivering compassionate, high quality, affordable healthcare services and advocating for those who are poor and underserved, is Southeastern Health's Mission. We want to ensure that people who need health care services, receive those services, regardless of their financial situation.

Click HERE to view the 2013 Community Health Needs Assessment for Healthcare System regarding community benefit.


Southeastern Health

Serves all patients

Offers discounted fees for patients who qualify (based on family size and income)

Discounted Fee Schedule is Available

Will not deny services based on a person’s:

  • Race
  • Color
  • Sex
  • National Origin
  • Disability
  • Religion
  • Sexual Orientation
  • Inability to Pay

Accepts insurance, including:

  • Medicaid
  • Medicare
  • Children’s Health Insurance Program (CHIP)
Last Updated ( Monday, 29 December 2014 16:38 )  
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Mailing Address: P.O. Box 1408,
300 West 27th St., Lumberton
NC 28359

Tel: (910) 671-5000

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GuestSerFB@srmc.org

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crabtr01@srmc.org

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